American Airlines, under fire for poor customer-satisfaction ratings, said Monday it will add check-in and boarding services for top customers including those traveling in first- or business-class.
American, the nation's largest carrier, said it will give priority check-in and, at several large airports, priority security screening to top customers. Beginning Sept. 30, it will also offer one boarding lane at gates just for priority customers.
The benefits, called PriorityAAccess, will be offered to customers in first- and business-class, those paying full-fare for coach seats and top members of its AAdvantage frequent-flier and oneworld alliance programs.
